{"id":705,"date":"2026-05-15T19:24:48","date_gmt":"2026-05-15T19:24:48","guid":{"rendered":"https:\/\/snubacozumel.net\/sub\/about-copy\/"},"modified":"2026-07-09T19:00:29","modified_gmt":"2026-07-10T00:00:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/snubacozumel.net\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-705\" data-postid=\"705\" class=\"themify_builder_content themify_builder_content-705 themify_builder tf_clear\">\n                    <div  data-css_id=\"nxtb90\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth_row_container tb_nxtb90 tb_first tf_w\">\n                        <div class=\"row_inner col_align_middle gutter-none tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_6p5s90 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_kivu90 image-center   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" src=\"https:\/\/snubacozumel.net\/wp-content\/uploads\/2026\/05\/DSC0143.jpg\" class=\"wp-post-image wp-image-834\" title=\"_DSC0143\" alt=\"SNUBA in Cozumel\" srcset=\"https:\/\/snubacozumel.net\/wp-content\/uploads\/2026\/05\/DSC0143.jpg 1200w, https:\/\/snubacozumel.net\/wp-content\/uploads\/2026\/05\/DSC0143-1024x768-300x225.jpg 300w, https:\/\/snubacozumel.net\/wp-content\/uploads\/2026\/05\/DSC0143-1024x768.jpg 1024w, https:\/\/snubacozumel.net\/wp-content\/uploads\/2026\/05\/DSC0143-768x576.jpg 768w, https:\/\/snubacozumel.net\/wp-content\/uploads\/2026\/05\/DSC0143-16x12.jpg 16w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_9flk90 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_uson90  best-fit-image \" data-lazy=\"1\" data-parallax-element-speed=\"2\" data-lax-translate-y=\"vh 1,0 -140\" data-lax=\"true\">\n        <div  class=\"tb_text_wrap\">\n        <h3><strong>&#8220;Love travel and discover&#8221;<\/strong><\/h3>\n<h3>We all love travel, but getting from point A to point B isn&#8217;t always all that clear.<\/h3>\n<h4>You have questions, we have answers.<\/h4>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-css_id=\"0n5r680\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth_row_container tb_0n5r680 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_7oew822 first\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_o4lz471 \" data-behavior=\"accordion\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-0\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Why should I book with SnubaCozumel.net?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-0-content\" data-id=\"acc-o4lz471-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_aoto494\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_ch1r494 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pkwc495   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>We are the operators of SNUBA in Cozumel. When you buy from us, you are buying directly from the operators at the best possible price.<\/p>\n<p>Honesty and friendly english-speaking customer service. We also offer the Best Price Guarantee and we are fully insured.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-1\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Can I book when I get there?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-1-content\" data-id=\"acc-o4lz471-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_2r8v491\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_824c491 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_nqy4491   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>We do not recommend making reservations after you have arrived in Cozumel. Here are a few reasons:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Best price guarantee<\/li>\n<li>Better Availablity<\/li>\n<li>Safe and Secure<\/li>\n<li>Honest Recommendations<\/li>\n<li>No Timeshare sales pitches<\/li>\n<li>No Port, No Pay Guarantee<\/li>\n<li>We speak English<\/li>\n<li>Years of Experience<\/li>\n<li>At-Home Convenience<\/li>\n<li>No pressure sales<\/li>\n<li>Fraud Protection<\/li>\n<li>Guaranteed Booking Dates<\/li>\n<li>Local Expertise<\/li>\n<li>Customized Tours<\/li>\n<li>Responsive Service<\/li>\n<\/ul>\n<\/li>\n<\/ul>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-2\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do I need to pay in advance?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-2-content\" data-id=\"acc-o4lz471-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_0g7f741\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_bk3e741 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_4lkb741   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Yes. In order to confirm your reservation on these highly popular tours, it must be prepaid. Our activities require us to plan ahaed and determine overall capacity ahead of time in order to deliver the best possible service.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-3\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What happens after I make a reservation and payment?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-3-content\" data-id=\"acc-o4lz471-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_9rpj634\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_24ez634 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_6h2l634   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>You will immediately receive your tickets along with our contact information. We ask that you carefully read the information on your voucher:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Name of your group&#8217;s leader<\/li>\n<li>Number of people in your party<\/li>\n<li>Meeting\/check point date, time &amp; place<\/li>\n<li>Tour\/activity name<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>It&#8217;s important that you let us know of any inaccuracy on your ticket as soon as possible.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-4\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-4-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if I am arriving by cruise ship?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-4-content\" data-id=\"acc-o4lz471-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_clhz745\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_r9yc745 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_eeua745   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Perfect! 90% of our guests are cruise passengers.<\/p>\n<p>You will take a short taxi ride to your activity&#8217;s meeting point. Taxis in Cozumel accommodate up to four passengers. If there are more than four in your group, you can take two taxis or request a van. Taxis are not expensive in Cozumel.<\/p>\n<p>Time to Chankanaab Park: 10 mins<br>Time to Mr. Sancho&#8217;s Beach Club: 20 mins<br>Time to Jeanie&#8217;s Beach Club: 10 mins<\/p>\n<p>If your ship is delayed, don&#8217;t worry we will be aware of the ship&#8217;s schedule; just go directly to the meeting point upon arrival.<\/p>\n<p>If your ship misses the port altogether, you will receive a full refund.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-5\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-5-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How do I take the ferry to Cozumel from the mainland (Playa del Carmen, Cancun, Riviera Maya, Tulum, etc)<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-5-content\" data-id=\"acc-o4lz471-5\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_vm8u302\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_oaah302 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_y4ms302   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Most hotels in Playa del Carmen are within walking distance of the ferry pier. If you are not already in Playa del Carmen, a taxi ride is the best way to get to the ferry pier in Playa del Carmen. Ask your concierge to arrange the taxi service.<\/p>\n<p>In the mornings, ferries depart from Playa del Carmen every hour and during high season every half-hour. You should take the ferry at least one hour before your scheduled activity in downtown Cozumel and two hours before your scheduled activity inside Chankanaab Park.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-6\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-6-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if it's raining?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-6-content\" data-id=\"acc-o4lz471-6\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_pryr454\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_f1ke454 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_hiak454   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Unless your SNUBA activity is cancelled by the local authorities due to inclement weather conditions, SNUBA is an all-weather activity and will go ahead as planned. If your SNUBA is cancelled due to weather conditions, you will receive a full refund.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-7\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-7-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do you offer group discounts for tours in Cozumel?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-7-content\" data-id=\"acc-o4lz471-7\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_sana516\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_ojc9516 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_igr7516   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Yes, group discounts start with parties of twelve or greater. Let us know before you book so we may better accommodate your group and discount. Restrictions apply.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-8\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-8-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do you sell photos of me underwater?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-8-content\" data-id=\"acc-o4lz471-8\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_g9n8771\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_qmtp771 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_d8h5771   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Yes, our professional photo team will take pictures and video of you and your guests. After your SNUBA, you will be able to review the photos and video for a lifetime of memories. There is never any obligation to purchase.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-9\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-9-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Can I bring my own underwater camera?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-9-content\" data-id=\"acc-o4lz471-9\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_ad7i965\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_c2gv965 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_lrso965   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Yes, you can bring your underwater camera and take all the pictures and video you like. You can even ask your dive guide to take pictures of you and your group.<\/p>\n<p>Just make sure your underwater camera can withstand the underwater pressure of one atmosphere (33 ft depth).<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-10\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-10-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What to bring?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-10-content\" data-id=\"acc-o4lz471-10\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_xb8f952\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_1r4k952 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_mahk952   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Bathing suit, water\/beach shoes, biodegradable sunscreen, towel, change of clothing, sunglasses, underwater camera and cash for souvenirs and Chankanaab Parl entrance fee (if applicable).<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_3sg775 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_md4u75 first\">\n                    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_gtsr668 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n    <script type=\"text\/javascript\" src=\"https:\/\/widgets.bokun.io\/assets\/javascripts\/apps\/build\/BokunWidgetsLoader.js?bookingChannelUUID=99f9c87e-b118-4d23-adac-2327bdd0371e\" async><\/script>\n      <style> #bokun_f3a99f5f_13a7_4f03_bde5_e834f95cf76f { display: inline-block; padding: 10px 20px; background: #FF6F59; border-radius: 20px; box-shadow: none; font-weight: 600; font-size: 32px; text-decoration: none; text-align: left; color: #FFFFFF; border:none; cursor: pointer; transition: background .2s ease; } #bokun_f3a99f5f_13a7_4f03_bde5_e834f95cf76f:hover{ background: #285726; } #bokun_f3a99f5f_13a7_4f03_bde5_e834f95cf76f:active{ background: #30682e; } <\/style> <button class=\"bokunButton\" disabled id=bokun_f3a99f5f_13a7_4f03_bde5_e834f95cf76f data-src=\"https:\/\/widgets.bokun.io\/online-sales\/99f9c87e-b118-4d23-adac-2327bdd0371e\/product-list\/109071?partialView=1\" data-testid=\"widget-book-button\" > BOOK NOW <\/button>     <\/div>\n<\/div>\n<!-- \/module plain text -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>&#8220;Love travel and discover&#8221; We all love travel, but getting from point A to point B isn&#8217;t always all that clear. You have questions, we have answers. Why should I book with SnubaCozumel.net? We are the operators of SNUBA in Cozumel. When you buy from us, you are buying directly from the operators at the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-705","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - SNUBA Cozumel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/snubacozumel.net\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - SNUBA Cozumel\" \/>\n<meta property=\"og:description\" content=\"&#8220;Love travel and discover&#8221; We all love travel, but getting from point A to point B isn&#8217;t always all that clear. 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You have questions, we have answers. Why should I book with SnubaCozumel.net? We are the operators of SNUBA in Cozumel. 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When you buy from us, you are buying directly from the operators at the best possible price.<\/p> <p>Honesty and friendly english-speaking customer service. We also offer the Best Price Guarantee and we are fully insured.<\/p><\/li><li><h4>Can I book when I get there?<\/h4><p>We do not recommend making reservations after you have arrived in Cozumel. Here are a few reasons:<\/p> <ul> <li style=\"list-style-type: none;\"> <ul> <li>Best price guarantee<\/li> <li>Better Availablity<\/li> <li>Safe and Secure<\/li> <li>Honest Recommendations<\/li> <li>No Timeshare sales pitches<\/li> <li>No Port, No Pay Guarantee<\/li> <li>We speak English<\/li> <li>Years of Experience<\/li> <li>At-Home Convenience<\/li> <li>No pressure sales<\/li> <li>Fraud Protection<\/li> <li>Guaranteed Booking Dates<\/li> <li>Local Expertise<\/li> <li>Customized Tours<\/li> <li>Responsive Service<\/li> <\/ul> <\/li> <\/ul><\/li><li><h4>Do I need to pay in advance?<\/h4><p>Yes. In order to confirm your reservation on these highly popular tours, it must be prepaid. Our activities require us to plan ahaed and determine overall capacity ahead of time in order to deliver the best possible service.<\/p><\/li><li><h4>What happens after I make a reservation and payment?<\/h4><p>You will immediately receive your tickets along with our contact information. We ask that you carefully read the information on your voucher:<\/p> <ul> <li style=\"list-style-type: none;\"> <ul> <li>Name of your group's leader<\/li> <li>Number of people in your party<\/li> <li>Meeting\/check point date, time &amp; place<\/li> <li>Tour\/activity name<\/li> <\/ul> <\/li> <\/ul> <p>It's important that you let us know of any inaccuracy on your ticket as soon as possible.<\/p><\/li><li><h4>What if I am arriving by cruise ship?<\/h4><p>Perfect! 90% of our guests are cruise passengers.<\/p> <p>You will take a short taxi ride to your activity's meeting point. Taxis in Cozumel accommodate up to four passengers. If there are more than four in your group, you can take two taxis or request a van. Taxis are not expensive in Cozumel.<\/p> <p>Time to Chankanaab Park: 10 mins<br>Time to Mr. Sancho's Beach Club: 20 mins<br>Time to Jeanie's Beach Club: 10 mins<\/p> <p>If your ship is delayed, don't worry we will be aware of the ship's schedule; just go directly to the meeting point upon arrival.<\/p> <p>If your ship misses the port altogether, you will receive a full refund.<\/p><\/li><li><h4>How do I take the ferry to Cozumel from the mainland (Playa del Carmen, Cancun, Riviera Maya, Tulum, etc)<\/h4><p>Most hotels in Playa del Carmen are within walking distance of the ferry pier. If you are not already in Playa del Carmen, a taxi ride is the best way to get to the ferry pier in Playa del Carmen. Ask your concierge to arrange the taxi service.<\/p> <p>In the mornings, ferries depart from Playa del Carmen every hour and during high season every half-hour. You should take the ferry at least one hour before your scheduled activity in downtown Cozumel and two hours before your scheduled activity inside Chankanaab Park.<\/p><\/li><li><h4>What if it's raining?<\/h4><p>Unless your SNUBA activity is cancelled by the local authorities due to inclement weather conditions, SNUBA is an all-weather activity and will go ahead as planned. If your SNUBA is cancelled due to weather conditions, you will receive a full refund.<\/p><\/li><li><h4>Do you offer group discounts for tours in Cozumel?<\/h4><p>Yes, group discounts start with parties of twelve or greater. Let us know before you book so we may better accommodate your group and discount. Restrictions apply.<\/p><\/li><li><h4>Do you sell photos of me underwater?<\/h4><p>Yes, our professional photo team will take pictures and video of you and your guests. After your SNUBA, you will be able to review the photos and video for a lifetime of memories. There is never any obligation to purchase.<\/p><\/li><li><h4>Can I bring my own underwater camera?<\/h4><p>Yes, you can bring your underwater camera and take all the pictures and video you like. You can even ask your dive guide to take pictures of you and your group.<\/p> <p>Just make sure your underwater camera can withstand the underwater pressure of one atmosphere (33 ft depth).<\/p><\/li><li><h4>What to bring?<\/h4><p>Bathing suit, water\/beach shoes, biodegradable sunscreen, towel, change of clothing, sunglasses, underwater camera and cash for souvenirs and Chankanaab Parl entrance fee (if applicable).<\/p><\/li><\/ul>\n<p>We are the operators of SNUBA in Cozumel. When you buy from us, you are buying directly from the operators at the best possible price.<\/p> <p>Honesty and friendly english-speaking customer service. We also offer the Best Price Guarantee and we are fully insured.<\/p>\n<p>We do not recommend making reservations after you have arrived in Cozumel. Here are a few reasons:<\/p> <ul> <li style=\"list-style-type: none;\"> <ul> <li>Best price guarantee<\/li> <li>Better Availablity<\/li> <li>Safe and Secure<\/li> <li>Honest Recommendations<\/li> <li>No Timeshare sales pitches<\/li> <li>No Port, No Pay Guarantee<\/li> <li>We speak English<\/li> <li>Years of Experience<\/li> <li>At-Home Convenience<\/li> <li>No pressure sales<\/li> <li>Fraud Protection<\/li> <li>Guaranteed Booking Dates<\/li> <li>Local Expertise<\/li> <li>Customized Tours<\/li> <li>Responsive Service<\/li> <\/ul> <\/li> <\/ul>\n<p>Yes. In order to confirm your reservation on these highly popular tours, it must be prepaid. Our activities require us to plan ahaed and determine overall capacity ahead of time in order to deliver the best possible service.<\/p>\n<p>You will immediately receive your tickets along with our contact information. We ask that you carefully read the information on your voucher:<\/p> <ul> <li style=\"list-style-type: none;\"> <ul> <li>Name of your group's leader<\/li> <li>Number of people in your party<\/li> <li>Meeting\/check point date, time &amp; place<\/li> <li>Tour\/activity name<\/li> <\/ul> <\/li> <\/ul> <p>It's important that you let us know of any inaccuracy on your ticket as soon as possible.<\/p>\n<p>Perfect! 90% of our guests are cruise passengers.<\/p> <p>You will take a short taxi ride to your activity's meeting point. Taxis in Cozumel accommodate up to four passengers. If there are more than four in your group, you can take two taxis or request a van. Taxis are not expensive in Cozumel.<\/p> <p>Time to Chankanaab Park: 10 mins<br>Time to Mr. Sancho's Beach Club: 20 mins<br>Time to Jeanie's Beach Club: 10 mins<\/p> <p>If your ship is delayed, don't worry we will be aware of the ship's schedule; just go directly to the meeting point upon arrival.<\/p> <p>If your ship misses the port altogether, you will receive a full refund.<\/p>\n<p>Most hotels in Playa del Carmen are within walking distance of the ferry pier. If you are not already in Playa del Carmen, a taxi ride is the best way to get to the ferry pier in Playa del Carmen. Ask your concierge to arrange the taxi service.<\/p> <p>In the mornings, ferries depart from Playa del Carmen every hour and during high season every half-hour. You should take the ferry at least one hour before your scheduled activity in downtown Cozumel and two hours before your scheduled activity inside Chankanaab Park.<\/p>\n<p>Unless your SNUBA activity is cancelled by the local authorities due to inclement weather conditions, SNUBA is an all-weather activity and will go ahead as planned. If your SNUBA is cancelled due to weather conditions, you will receive a full refund.<\/p>\n<p>Yes, group discounts start with parties of twelve or greater. Let us know before you book so we may better accommodate your group and discount. Restrictions apply.<\/p>\n<p>Yes, our professional photo team will take pictures and video of you and your guests. After your SNUBA, you will be able to review the photos and video for a lifetime of memories. There is never any obligation to purchase.<\/p>\n<p>Yes, you can bring your underwater camera and take all the pictures and video you like. You can even ask your dive guide to take pictures of you and your group.<\/p> <p>Just make sure your underwater camera can withstand the underwater pressure of one atmosphere (33 ft depth).<\/p>\n<p>Bathing suit, water\/beach shoes, biodegradable sunscreen, towel, change of clothing, sunglasses, underwater camera and cash for souvenirs and Chankanaab Parl entrance fee (if applicable).<\/p>\n<button disabled id=bokun_f3a99f5f_13a7_4f03_bde5_e834f95cf76f data-src=\"https:\/\/widgets.bokun.io\/online-sales\/99f9c87e-b118-4d23-adac-2327bdd0371e\/product-list\/109071?partialView=1\" data-testid=\"widget-book-button\" > BOOK NOW <\/button>","_links":{"self":[{"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/pages\/705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/comments?post=705"}],"version-history":[{"count":40,"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/pages\/705\/revisions"}],"predecessor-version":[{"id":1546,"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/pages\/705\/revisions\/1546"}],"wp:attachment":[{"href":"https:\/\/snubacozumel.net\/en\/wp-json\/wp\/v2\/media?parent=705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}